Core Competencies for CHC Managers & Supervisors: 5-Week Virtual Training
July 11 @ 9:00 am - 11:30 am
An event every week that begins at 9:00 am on Tuesday, repeating until August 8, 2023
This intensive, highly interactive, hands-on 5-week training enables Community Health Center managers and supervisors to develop and hone critical skills to successfully lead and manage employees in today’s challenging and fast-changing health center environment. Throughout the 5 sessions, participants gain knowledge and skills, work together in large and small groups, participate in hands-on exercises, and discuss crucial issues in engaging, managing and retaining
health center staff.
Recommended for managers or supervisors with 18 months of experience or less, as well as more experienced managers looking to refresh and hone their skills.
Important note: Each participant will need a webcam to join this virtual “face-to-face” training. If access to a computer with a webcam is not available, Zoom has an excellent app and participants may join via tablet or phone with video capability. To best facilitate discussion, we request that each participant join on an individual device (one participant per webcam).
Through June 13th (Members only): $275/person
After June 13th: Members – $325/person; Non-members – $375/person
Note: Registration is for the full series. Registration for individual sessions is not available.
Training Schedule/Time Commitment:
- July 11th 9-11:30am
- July 18th 9-11:30am
- July 25th 9-11:30am
- August 1st 9-11:30am
- August 8th 9-11:30am
Topics (Order subject to change):
THE ART OF MANAGEMENT COMMUNICATION – Effective communication is critical to successful management, and great communication skills can be learned! In this session, participants gain and practice skills to flex their communication style to meet the needs of others and successfully facilitate results.
STRENGTHENING EMPLOYEE ENGAGEMENT, PRODUCTIVITY AND RETENTION – Engaged employees are involved, committed, passionate, and empowered at work and demonstrate their engagement in both their performance and behavior. They are happier, more productive, and far more likely to stay for the long-term. In this highly interactive session, participants discuss practical and realistic ways to strengthen engagement by developing goals with “meat,” implementing structured one-on-ones, “speed-coaching,” acknowledgement and recognition, and ongoing accountability.
BEHAVIORAL INTERVIEWING: HIRING FOR LONG-TERM SUCCESS – Hiring and retaining staff with the right skills and organizational fit is critical to your organization’s ability to fulfill its mission and successfully serve your community. In this hands-on session, participants learn effective hiring processes and gain Behavioral Interviewing skills to hire the right staff for the long-term. Arrive ready to fully participate in this working session and gain valuable skills to put into action with your very next hire.
STAYING LEGALLY COMPLIANT AS A MANAGER/SUPERVISOR—SELECTED TOPICS
Do you know and understand the myriad federal, state and local laws surrounding employment issues? If not, you may unknowingly put your organization in peril simply by making comments, asking questions, or taking actions that may initially seem harmless. Using real-world scenarios and questions provided by participants, we will be joined by an employment attorney to discuss relevant legislation and specific do’s and don’ts for managing employees and handling common situations both legally and effectively.
MAKING CUSTOMER SERVICE A REALITY: CREATING A CULTURE OF CUSTOMER SERVICE
The quality of customer service in healthcare directly influences the health of patients and the health center itself, yet in today’s fast-paced and challenging environment, CHCs often find it difficult to create and maintain a culture of service excellence. This training sets the stage for successfully implementing a culture of customer service where providing great service is an expectation throughout your department or your organization.
- Substitutions are encouraged.
- Cancellations received at least 30 business days prior to the event will result in a full refund.
- Cancellations received at least 15 business days prior to the event will result in a 50% refund.
- No refunds will be offered for cancellations received 14 business days prior to the event or later.
- To receive a refund, all cancellations must be received by emailing firstname.lastname@example.org.
- Cancellations after the conclusion of the event are non-refundable.
- No Shows are non-refundable.