GENERAL DESCRIPTION OF POSITION The Senior Operations Manager reports to the Chief Operations Officer and is responsible for the oversight of operations contracts, construction, programs, and a subset of North Country clinics which includes primary care, telehealth, physical therapy, behavioral health, and mobile unit services. Five to seven Clinic Managers will report to the Senior Operations Manager including clinic services in locations that require contract management oversight. The position requires a leader with deep personnel management experience; project management experience to include minor construction; and integrated primary care experience. Familiarity with Arizona Department of Health regulations for Outpatient Treatment Centers and with HRSA Health Center Program requirements preferred.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Oversight of programs, contracts, and construction (TeleHealth services, operations contracts to include federal and state management agreements, construction to include federal awards). These responsibilities will be split between two managers and will be coupled with clinic oversight for specific locations.
- Analysis and oversight of operations statistical information to improve outcomes related to organizational goals. Monitor and ensure the efficiency and financial performance of each clinic. Create, analyze, and present data and reports as relevant to clinic operations. Use the data to assist with setting operational and other clinic goals in conjunction with multidisciplinary teams. Provide asset and supply management oversight to encourage opportunities to decrease operational costs and increase revenues.
- Quality Assurance/Quality Improvement – Quality improvement planning with the use of quality improvement models to improve clinic operation processes; to include tools like run charts and PDSA (plan, do, study, act) cycles. Collaborates with clinical staff to improve customer service, reduce wait times, and continually improve services.
- Clinic Management – support Clinic Managers for smooth, consistent, standardized clinical and front office operations for primary care, OB/Gyn, physical therapy, behavioral therapy, urgent care, mobile services, and telehealth. Oversee the implementation of new processes and procedures. Develop workflows to increase efficiency and consistency. Fill in for open Clinic Manager positions as needed or directed.
- Personnel management – Plan, direct, manage, and evaluate staff. Provide leadership and direct oversight to Clinic Managers to have consistent personnel management processes in collaboration with Human Resources. Promote efficient use of staff by providing guidance on staff schedule development and task assignment.
- Project Management – Leads or participates in cross-functional teams. Represents operations when developing and implementing goals, new services and programs, and objectives related to clinical initiatives and the North Country strategic plan. Sets agendas and timelines to keep construction projects, service launches, workflow revisions, and platform implementation on schedule. Coordinates the efforts of multiple departments. Assures consistent communication for project leads and impacted staff.
- Compliance – Assures compliance with Arizona Department of Health requirements for Outpatient Treatment Centers, laboratory services, radiology services, and other applicable services. Assures compliance with Health Center Program requirements for HRSA (Health Resources and Services Administration).
- Compliance – Reports any real or suspected violations of the compliance program, company policies and procedures, harassment or other prohibited activities to the Chief Operations Officer, Compliance Director, or Chief Executive Officer as appropriate.
- Continuous learning in both personal and professional development.
- Consistent review, comprehension and reply of company email and related correspondence.
EDUCATION AND EXPERIENCE Four year college degree, or equivalent experience resulting in broad knowledge of a field related to the job, such as accounting, marketing, business administration, agriculture etc, plus 8 years related experience and/or training, and 5 years related management experience, or equivalent combination of education and experience.
- Medical insurance starts Day One for less than $5 per paycheck!
- 22 days of combined sick and vacation leave, plus 6 federal holidays, in first year.
North Country is a VEVRAA Federal Contractor and Equal Opportunity Employer. North Country HealthCare follows CDC guidelines and federal mandates and requires vaccination against COVID-19 of all its employees. Medical and religious exemptions to this policy are requested and reviewed on an individual basis.
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